• Welcome Aboard

Terms and Conditions


Reservations

  • Reservations can be made using our site, by phone or by email, up to 48 hours before the tour.
  • You can also make the reservation in our street kiosk.
  • The reservation is subject to availability of place, calendar and weather conditions.
  • Some tours are subject to a booking fee of 30% of the total amount at the time of booking.
  • No ATM machine is available at our kiosk.

Reservation completed

  • The reservation is considered complete and confirmed after the final confirmation by the customer and payment made if previously requested by Sabino Boat Tours.

Cancellations

  • In the event of any changes in the climate (winds, waves, tides or any natural phenomenon) that could jeopardize the safety of our customers or the difficult performance of the vessel, the reservation will be canceled or transferred to another possible date.
  • Other reasons of majeure force such as accidents, system failures or reasons that exceed us are also subject to cancellation.
  • In these cases, a full refund will be made if there is any type of payment made previously.

Meeting place and Departures

  • The usual meeting place is at our kiosk located in the downtown of Olhão near the Municipal Markets (red markets), unless previously agreement.
  • The time of the tours requires that the customer arrives 10 minutes before, for the organization of the departure.
  • In the case of delay, we have a tolerance of 15 minutes and then we have to leave not to compromise the other tours.
  • If the customer does not attend, there is no refund if there is any payment made previously.

Licenses and insurance

  • Sabino Boat Tours has the RNAAT registration no. 58/2011 of Turismo de Portugal, I.P.
  • We have all insurance active.
  • All activities have the recognition of Nature Tourism Agency.

Complaints

  • Sabino Boat Tours has a complaints book and reports to ASAE.

Missing cases

  • Cases not mentioned in these terms and conditions should be discussed with the company and subject to the current Portuguese laws.


Privacy Policy


Privacy of Personal Data of our Customers and Users

  • Sabino Boat Tours, owner of www.sabinoboattours.com, understands and respects the importance of your privacy and considers the safety of your customers' personal information vital. This Privacy Policy establishes the basis upon which any personal data we acquire from customers through this site or from the assignment by them will be processed and stored by us. We are committed to protecting your personal information and to being transparent about what information we collect and what we do with it. So read the following information carefully.
  • For the purposes of the new General Data Protection Regulation Law approved by the European Commission (RGPD, Regulation EU 2016/679), I, João Miguel Sequeira Sabino, negotiating as Sabino Boat Tours, are the Data Controller for this site www.sabinoboattours.com. As our client, you are aware of the rules contained in our Privacy Policy, as well as ensuring that the other members of your party are aware of the same content and that they agree to provide your personal data, in order to proceed with a reservation or another purchase on your behalf.
  • By making a booking / purchasing or sending your personal data through this site, you agree to the transfer, storage or processing as established. We will take all steps legally necessary to ensure that your data is handled safely and in accordance with this privacy policy.

Personal Data Collected and Reasons

  • Sabino Boat Tours maintains a database with the registration of its customers after the first contact. The data present in this database are solely the data provided by the customers themselves at the time of their registration or later requests for reservation purposes.
  • When the customer makes a reservation or purchase on this site, Sabino Boat Tours automatically registers certain personal data that the customer has given in providing. The type of data saved will be information such as "name", "contact", "email address". All information about personal data requested serves solely and exclusively to organize the requested travel or tourist service. All personal data provided will be treated as being "sensitive" and therefore deserve the utmost respect and care from Sabino Boat Tours.
  • In no case shall information be requested on philosophical or political beliefs, party or trade union affiliation, religious belief, private life and racial or ethnic origin, as well as data on the health or sexual life (including genetic data) of clients. When preparing your trip, the client can provide us with other information, such as dietary requirements and food intolerances, medical / health conditions, disabilities, or other special information similar to previous ones, to ensure that your specific needs are met.
  • Thus, Sabino Boat Tours warrants that it has implemented and will continue to implement the technical and organizational security measures necessary to ensure the security of the data that is provided in order to prevent its alteration, loss, unauthorized treatment and / or access, and the nature of the data stored and the risks to which they are exposed.
  • If the client wishes to exercise the rights of access, rectification, cancellation or opposition that the RGDP grants them, he can do it through the website or send an email to info@sabinoboattours.com.

Treatment and Storage of Personal Data

  • Some personal data obtained by registering on our website or from customers who have established a business relationship with Sabino boat tours will need to be supplied, processed and stored on secure and certified systems that result from a combination of our own systems and supplier systems credible and relevant.
  • The registrations on our website are also encrypted, following GDPR standards, in peripheral control technical infrastructures, namely by network firewalls, private circuits and VPNs that comply with security requirements. The computer servers are located in a Datacenter operator, which performs a digital information protection service of the hosted servers. The service includes backup of files, their conservation according to the defined policy and the restore at Sabino Boat Tours request.
  • Sabino Boat Tours therefore commits itself to:
    1) Safeguard the personal data provided to it by means of legally enforceable security measures of a technical and organizational nature that guarantee its security, thus avoiding its alteration, loss, treatment or unauthorized access, in accordance with the state of the technology at any given moment, the nature of the data and the possible risks to which they are exposed;
    2) To use or apply the data exclusively for the purposes duly provided for and to which the client consented to relinquish;
    3) Ensure that data are handled only by workers whose intervention is necessary for the provision of the service, and they are bound by the duty of secrecy and confidentiality. Should the information be disclosed to third parties, we are obliged to keep the confidentiality.

Our Approach to Personal Data Security

  • While we do our best to protect your personal data, and always acting in accordance with strict RGDP standards, the transmission of information over the Internet is not entirely secure. Therefore, we cannot guarantee the total security of your data transmitted to our website. When we receive your information, we take all reasonable and legal steps to keep your personal data protected and to try to prevent any unauthorized access, use or loss of your data, implementing appropriate security measures and limiting access, including internal access.

Links from Our Website to Other Websites

  • Our website contains links to other relevant sites that are in line with the subject matter. If the customer chooses to follow an external link to any other website outside Sabino Boat Tours, you should understand that these companies have their own Privacy Policy which may not be the same as ours. In this regard, we do not accept any responsibility for these policies or for third party websites. We advise you to verify and accept their policies before sending them any personal data.

Cookies

  • Due to the way Internet communication standards work, access to websites may involve the use of cookies. A cookie is a small file sent to the client computer that is stored on the user's disk. Some of these cookies are essential for this site to work properly, to allow a user to make a reservation on the site, so that we can meet your requests and improve the user experience on our platforms.
  • No cookie we use can extract information from the user's hard drive, steal personal information, or read cookie files created by other vendors..
  • If you do not accept the use of cookies, you will not be able to use the website www.sabinoboattours.com. Alternatively, you may delete all cookies at any time after using our website by accessing your browser preferences.

Changes to the Privacy Policy

  • Sabino Boat Tours reserves the right to update or change this Privacy Policy. You may, however, request a copy of an earlier version of our Privacy Policy.